How difficult can it be?

I've bought an item from Takealot which malfunctioned whilst still under warranty. I've contacted Takealot to have the item returned to the supplier. After several weeks I was contacted by Takealot informing me that the item will be repaired by the supplier. I had to pay a fee however for the repair. (Strange, since the item is still under warranty, but anyhow.) The item was returned to me and when it was switched on the same malfunction existed. I contacted Takealot to inform them about the problem, but what a confusion. It must be 3 or 4 months down the line an still no one taking responsibility to resolve the problem. Very, very disappointed.