How can we make this as difficult as possible for you...

<p>Unable to find lithium button batteries at two local shops, I ordered 3 x packs of 5 from Takealot. The package which arrived after a few days contained 3 single batteries instead of 3 packs of 5 (or 15 in total). I called the help line and was told I needed to go online and complete a 'returns request.' I said, "You guys have messed up my order and now you want ME to do more admin? Just send me the batteries, please." No, not possible. Filling in the form I had a hunch the returns process would not be quick -- and in the meantime I needed batteries. So I opted for 'Refund' and returned the box as I'd received it (with the 3 single batteries). Then I went shopping and found batteries (at Dischem of all places) at around R10 each. It took over a week for Takealot to process the return. They refunded the cost of the batteries but not -- get this -- the courier charge, which was about a third of the total. It's a piddly amount, but the fact that THEY messed up the order but I'm out of pocket sticks in my craw. Not to mention the time wasted going onto their website to shop, phoning their misnamed support desk (get-stuffed desk would be more fitting), going back to their website to fill in their form, and then having to go out shopping again because they can't sort out a simple problem in response to a phone call. Needless to say, I will avoid Takealot in future when online shopping.</p>