HORROBLE TERREBLE DISGUSTING SERVICE EVER !!!!

Good day

I am very disappointed in Takealot. This is my first order with them and I’m very discouraged to order from them again. I placed an order on the 05th April and when tracking the order after few days t was cancelled, without my knowledge, I was then advised it will be delivered on the 11th April, still never received delivery. Takealot stopped responding to my emails that week and I requested a refund. Only today the 17th receive an email to say they will credit my account and I must re do the order again, I asked them to refund my money but then I received another email to say, they have captured a replacement order.

On Thursday the 13th I made another order with different items, and today when tracking it, it shows it was misdirected to a wrong courier, it went to Vanderbijlpark and I’m in Sandton. I do not understand how two of my orders can be misdirected while the address is correct.

I’m beyond annoyed and want my refund today or both my orders before the end of today, they do not even have a line where we can contact them, I then send my contact number so that sum1 can contact me but still nothing.

The service is beyond horrible. My daughter was so excited and expected her air pods on her birthday and I disappointed her. I should be receiving my order for free for the terrible service I’ve endured.

Order Numbers: ***

Second order number :*** which now shows cancelled instead of delivered today .

The recaptured order number : *** which shows waiting for payment when i track it .

i don know how many emails i send to take a lot and every1 that respond ignores the fact that I'm asking for refund . i feel like take a lot is a **** now .

TAKE A LOT CAN I PLEASE GET MY REFUND OR ALLL MY ORDERS TODAY OR CAN I GET A NUMBER TO CALL SO THAT SUM1 CAN TELL ME WAT EXACTLY IS GOING THERE PLEASE !!!