Horrifying service! Refuses to deliver my camera nor refund me

I purchased an action camera and received a cellphone cover instead. I logged the return and requested that the camera be delivered immediately. I called Takealot the following day and the agent insisted that they will collect the cellphone cover from me but that I will only receive my camera whenever Takealot locates wherever they delivered my camera to. I told him that their investigation has nothing to do with me and that I would like my camera that I paid for immediately and they may continue their hunt for the other in their own time; how can I suffer due to their incompetence? Also, i do not want a camera that was delievered to opened by someone else! I want a new camera from the warehouse! He continued to repeat himself and said he will try to escalate it as he is working from home and there's no manager to speak to. He followed the call with an emailing once again stating that I will only receive the camera after their investigation.

Faye of Takealot then contacted me an promised that the camera will be delivered the following day. Takealot graciously collected the cellphone cover but failed to deliver my camera. I emailed again to have my camera delivered immediately, with a response stating that the returns manager has to sign off the delivery of my camera.

After yet another day I received an email stating that my query has not yet been resolved. I am livid and requested an immediate refund. The agent did not bother to respond.

This is the worst service and certainly the last time I will purchase from Takealot. I want my refund immediately!