AJ
Angela J
1 reviews | Active since Jul 2011
20 Nov 2015, 14:21
Horrified
Purchased a few camping goods from takealot yesterday and payment was made. Checked it this morning and it said stock available, in progress. When I checked it now, all my orders has been cancelled. No phone call, no email, nothing. They just cancelled all my orders. What now? Im very disappointed. Don't believe the prices you see. They take your money and cancel. isn't there CPA laws about this?<br> <br> Im still waiting for that call takealot
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takealot.com's replyOfficial
20 Nov 2015, 14:34Hello angelaj85,
An unintentional error caused certain products from our camping and outdoor section to be shown as available and at an incorrect price yesterday. We're in the process of informing all affected customers about the situation and apologise that you have to find out about this here. We are regrettably not able to fulfil orders that were placed for these items and therefore had to cancel them. The immediate and electronic nature of our business unfortunately allows for errors such as these to occur and we therefore make provision for this in our terms and condition.
We're truly sorry for the disappointment this has caused and will be crediting your account to make up for the bad experience. Our complaints team will be in touch with you shortly to assist with this matter further.
Sincerely,
takealot.com
An unintentional error caused certain products from our camping and outdoor section to be shown as available and at an incorrect price yesterday. We're in the process of informing all affected customers about the situation and apologise that you have to find out about this here. We are regrettably not able to fulfil orders that were placed for these items and therefore had to cancel them. The immediate and electronic nature of our business unfortunately allows for errors such as these to occur and we therefore make provision for this in our terms and condition.
We're truly sorry for the disappointment this has caused and will be crediting your account to make up for the bad experience. Our complaints team will be in touch with you shortly to assist with this matter further.
Sincerely,
takealot.com
Best regards,
takealot.com's reply20 Nov 2015, 14:34
Official
Hello angelaj85,
An unintentional error caused certain products from our camping and outdoor section to be shown as available and at an incorrect price yesterday. We're in the process of informing all affected customers about the situation and apologise that you have to find out about this here. We are regrettably not able to fulfil orders that were placed for these items and therefore had to cancel them. The immediate and electronic nature of our business unfortunately allows for errors such as these to occur and we therefore make provision for this in our terms and condition.
We're truly sorry for the disappointment this has caused and will be crediting your account to make up for the bad experience. Our complaints team will be in touch with you shortly to assist with this matter further.
Sincerely,
takealot.com
An unintentional error caused certain products from our camping and outdoor section to be shown as available and at an incorrect price yesterday. We're in the process of informing all affected customers about the situation and apologise that you have to find out about this here. We are regrettably not able to fulfil orders that were placed for these items and therefore had to cancel them. The immediate and electronic nature of our business unfortunately allows for errors such as these to occur and we therefore make provision for this in our terms and condition.
We're truly sorry for the disappointment this has caused and will be crediting your account to make up for the bad experience. Our complaints team will be in touch with you shortly to assist with this matter further.
Sincerely,
takealot.com
Best regards,