Horrific Service!

I placed an order on 13 July. When the order was placed all items were in stock in all major metro's. I then see that the order stated that I would receive it by Friday! When I called Takealot, I spoke to 3 different people. One person advised it was coming from CPT, then I was told it's delayed due to an item being out of stock. Another person then told me that it was due to not paying the whole R40 fee for next day delivery! I asked for a Supervisor but one never contacted me! Its false advertising when you say you have stock of items but actually do not have the stock! That is completely against the consumer act. If I do not get my order before Friday, I will have no choice but to lodge a complaint against Takealot with ombudsman!