Horrific return experince

I have had a terrible experience with a Takealot refund, this is what happened: 1. I returned an item and was refunded to my Takealot account 2. I sent a support ticket to ask HOW I could cash out the amount. 3. Instead of telling me how to do this or checking where I would like it refunded, the agent processed a refund to the card used. This bank account has been closed. 4. When I emailed to tell the agent this, they responded to say that the refund had been processed already and it can only be sent to the original source of funds. No mention of how I could get these funds back. 5. I followed up with a call and the query was escalated to finance who responded to say that I must check with the bank to find out if they are holding the refunds or sending them to Takealot. 6. The bank said that the funds were sent back to Takealot. So I responded to the support ticket to say this. I was told that the refund had been credited to my Takealot account. This was not the case. I emailed to say that I had not received a response. Instead of checking that the refund was for the correct order, the support agent said that I was refunded but they were looking at another order. 7. I have now called and this has been escalated to the finance department again.