Horrific Customer Service Experience.

Seems uneducated individuals work for this company as a simple request to change the address attached to an order was impossible to achieve. A new address was added before placing order, system did not change the address to default once added and order was place with wrong address. My mistake fine however upon immediately requesting an address change I received a response stating that this could not be done and we should wait for the next part of the process and from there we could cancel and reorder. Followed the next part of process and still my package was delivered to the incorrect address and the delivery guy gave my parcel to someone else to accept where I profusely mentioned over email I would reject the parcel if it came to the incorrect address. This is a blatant lack of concern for customer service where I previously felt takealot.com was a reputable and efficient company. My opinion now is that its a well designed system however no-one cares how well it is managed and customers are therefore on their own once payment is made, no matter if any mistakes were made.

Would give a 0 out of 5 but hellopeter doesn't allow it