Horrible to No service

I've purchased 4 times from takalot from the end Jan and into Feb 2021, my 1st purchase was a complete disaster, not the website, not the delivery, the fact that I was sent a used product on order # ***1, although I sent multiple queries regarding the used product, they could only come back and tell me I would get a full refund once the goods was returned (I wanted a replacement or some sort of compensation for buying a used product, which I was not going to return, due to them not having stock to replace) that's where that one ended. 2nd and 3rd order # ***4 & ***3 was perfect from start to finish. NOW we get to my last order #***4, this order was placed on the 12/02/21, I paid for it on the 12th as well, unfortunately STD was having issues with EFT payments (which I was unaware of until I was sent an email from takealot that my order was canceled, due to non-payment) The payment of R1840 was banked by takealot on the 15th when it was released by my bank, I have confirmation with my bank and I have proof, but takealot says they dont have the funds, I realise takealot a huge online platform, but whomever is doing the recons, should be aware there is R1840 not allocated to an order, this leaves me to now dispute the funds through my bank which could take 15 days or more due to staff scheduling (Covid related), which I don't think is fair and I really just find it distasteful and horrible service. I keep getting emails from various customer service agents but no results! This matter has to be resolved and fast.