Horrible service received from Takealot

on 16/08/2023 I have returned a cellphone that I bought from Takealot. I have been calling the Takealot team to get feedback on the return request, nobody gave me a proper response in all those calls I have been making, all the agents kept on saying that they will send me feedback via email, I have made another call today 21/08/2023 which was the 20th call since from the return request date. I'm only being notified only today that my phone has been sent to the supplier which might take up to 20 days, of which I was not notified about that. I'm so disappointed with this kind of service provided, this service is so pathetic. Why am I not being notified prior. I have opted for a refund. When they decided to send my device back to the supplier, they should have notified me. Can someone please assist and treat this matter with some form of urgency, I can't wait anymore. I phoned again in the afternoon today and spoke to Abdul.Q who advised that he has asked his manager to contact me in a few minutes, of which I didn't get any call from her, I phoned again and requested to talk to Abdul and they said he will call me back, I am still waiting for his call even now. As we speak I don't have a proper phone and this is a very huge inconvenience for me as I can't even do my work properly.