horrible service received

I ordered a few items from Take a lot where the ETA was for 19/11/2018 and was only delivered today with much drama.

As the driver arrived he immediately became defensive, I placed an order prior to this one that I cancelled of which attempted delivery was made although I rejected it ( I cancelled before delivery was scheduled), the driver then openly admitted in front of reception and my friend standing present that he assumed it was cancelled and drove passed but then blamed the receptionist for chasing him away when he didn't even come through.

Point is: - He assumed it was cancelled causing an inconvenience for me, even though the other orders were cancelled, he had no stand to determine whether I wanted the product or not.

- He raised his voice being extremely unprofessional, **** and got caught up in a lie in presence of 3 people.

- The box was semi opened when delivered to me, I accepted as I won't be available and waited enough.

- He apologized for the sake of it with attitude and couldn't care less of the inconvenience caused.

- He openly admitted that he knew my address as he often delivers, first he apparently came through and was rejected, to not coming here at all as he assumed that I had cancelled the order (again I cannot stress enough that he basically had no right of way to make that decision)

***Drivers name is Lawrence***

A lot of inconvenience was caused and basically boils down to the fact that Takealot's ETA is unreliable and I am truly disappointed.

Kindly note that I do appreciate the assistance I received from all the consultants that I've spoken to, it is the delivery side that has major issues.

Thank you