Horrible service from Takealot

I'm giving 1 star because I cannot give less. Delivery service from Takealot is the worst one can get. I think even the Post Office is quicker and more reliable. My wife ordered a big bag of dog food yesterday (26/03/2026) with next day priority delivery. ( Order no: ***) This morning the tracking still showed that it will be delivered before 7pm today 27/03/2026. We required delivery today because the dog's food was finished. Late this afternoon suddenly Takealot decided to reschedule the delivery (without any permission) to Monday 30 March 2026. We contacted them and it was the same excuse as always "No driver available" This is not the 1st time this happened. Last year on several occasions when I placed orders on my own profile the same happened. Next day priority deliveries was delivered after 2 days. And it was always the same excuse, no driver available. Don't let people pay for a service and then you don't deliver. This is like *****ing, you take money for a service and then don't deliver. And always the same story we will investigate and a promise that it will never happen again. Next order will be the same story. It is one promise after the other that is never kept. The branch that is suppose to do the delivery is the Newmarket branch. It is no wonder that people rather order from places like Shein and Temu. I also support "Buy local" but when service is as bad as this one can understand peoples frustration. We had to purchase a small bag of another brand from a local petshop just to have some food for them. It cost us an extra R309 which was unnecessary if Takealot did their job that they where paid for. We will most probably not get any response to this complaint because Takealot doesn't care about customer service