Horrible service

I bought a machine on the 22nd and the delivery date was supposed to be the 27th of January.

On the 27th I called as there was no communication, I first called the supplier Masons which confirmed that Takealot took the machine on the 23rd, I then called takealot asking where is the delivery to which they advised it will come on Saturday the 28th of January.

I then waited again on the 28th and there was nothing, I then called at about 15:00 and was told that my order was not coming and that was never communicated to me, I was also told they don’t know when it will come .

I called again today 30th of January and was advised that they don’t know what’s happening with my order, I requested to speak to the manager and was advised the manager doesn’t just take calls?? I was shocked I then told the advisor to tell the manger to call me back and she agreed.

Till now I haven’t received anything whatsoever and I am very angry and disappointed with the lack of proper service I have to endure

I called again today on the 2nd of February to be told my package will not be coming and nothing was said to me.

Apparently I now have to wait 3-5 days for a refund that’s not even the complete amount