Horrible service. Confused staff.

I returned an item under warranty Takealot rejected that the item purchase in March 2025 (returned Aug 2025) staing it was outside the 6 month warranty (?) Many' many emails later client services does math & agrees item is still under warranty & asks for the item (which they had collected). More exchanges later they locate item & agree to refund. When this did not transpire, I followed up & receive a phone call from a different agent saying that her collegue was "mistaken" & could not process a refund due to the item being rejected for return. I was told they will send the item back & I could retun the item again for CONSIDERATION for an EXCEPTION on the time frame. Not sure what calendar Takealot has but we are going in circles. In short. I will never shop with this group again. They can keep the disfunctional item & lose a client - all because they cannot calculate if March to August is under 6 months. Absolute headshaking senario.