Horrible service

I bought a R2000 Samsung phone and after a few months, I updated the phone and then the phone didn't work. I sent the phone in for repair on the 17th of Aug 2025 and after waiting almost a month, they told me that they are not going to repair the phone because it has a few scratches on the outside. Now I am still waiting for them to return the broken phone. I will not purchase from Takealot again and since they don't stick with their warranty, I urge people not to buy any electronics from them