RP
Raihaan P

1 reviews | Active since Jun 2012

11 Mar 2016, 09:33

Horrible Service and super late delivery

OK Takealot, yes your selection is good. But the customer service is horrible. Delivery of an item in Stock in Ct took 11 days to get delivered to me in Johannesburg.<br> <br> It was an important item, and considering it was showing in stock in Ct, i thought, ok 1 or two days max, right? Wrong. When i called 6 days later to find out why is my item no delivered yet, they said its out of stock and is being ordered from a supplier and will take another 10 days. So i call another agent, and ask him about the product, he says it is in stock sir. Hmm. Ok a system glitch. Irritating, but it happens and I'm sure they will speed the delivery up and ensure it gets to me the next day because they realised the big mistake. Nope. They dont. I get it 5 days later after calling 4 more times. <br> <br> And I sent so many emails and made so many calls its absurd. Each dept says a different tune. No effort is made to rectify the errors and improve customer service - systems says different things for different guys. I am extremely unhappy and even though I have made many purchases in the past - i will not buy from Takealot again.All that effort to get something which was too late to use in any case. So disappointed!

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Replies (1)
takealot.com
takealot.com's reply11 Mar 2016, 12:34
Official
Hello Raihaan,

We are truly sorry that you have not experienced the excellent service delivery that we pride ourselves on and apologise for any inconvenience that may have been caused.

Thank you for taking Maxine's call earlier today. Rest assured, we are following up with the relevant departments and will be in touch as soon as feedback has been received.

Regards
Takealot.com