Horrible service

This experience doesn't even deserve a 1-star rating. I purchased a stove, but upon using it, I realized something was wrong. I immediately switched it off and logged a return request for a replacement. However, no one called to explain the next steps, and I only received an email stating they would collect the stove.

I took the time to call Takealot and spoke to someone named Tazwell, who informed me that they would take the stove, inspect it, and possibly deliver a new one after a few days. My question is, will I receive a refund while they're still checking if there's an issue with the stove? What am I supposed to use in the meantime while they decide whether to give me a new stove?

If possible, avoid buying from Takealot and opt for alternative stores. This last order was a disaster, and unfortunately, it's not my first experience with poor service from them. However, it will be my last. I'm extremely disappointed and frustrated with the way they've handled this situation."