Horrible service

<p>I purchased an iphone from takealot in December for my brother in law. As his contract with his current phone only came to an end in February, in only started using this phone then. There was some problem with the microphone, as nobody could hear him speak on calls. I subsequently returned the item to takealot for replacement.</p> <p> </p> <p>First of all they came back to say that they recorded a voicenote and that the mic was working. This despite the fact that I indicated the problem is when the phone is being used on calls. I rep****, and only after a while they confirmed that there was in fact a problem, and that they were returning the phone to the supplier.</p> <p> </p> <p>About a month later I was notified that the supplier would replace the phone, and they asked for a delivery address. It has now been two months after the last communication from takealot, and despite repeated e-mails to them they have not yet responded.</p> <p> </p> <p>They used to have a call centre, but it seems as though the phone number has been taken down??? So apart from e-mails I have no way of contacting them to let them know that the phone is still not returned to me.</p> <p> </p> <p>This is horrible service, and I am usually full of praise for takealot and I am a regular customer. I really don't know what to do anymore.</p>