Horrible Service

On Sunday, the 1st of May I placed an order for a birthday present to be given out on the 7th of May 2022. I initially wanted the present to be delivered to Nylstroom and unfortunately, that would only have happened on Monday the 9th of May. We checked should we collect it when it will be available, and the original date showed it would have been available for collection on Friday the 6th of May at the Midrand. Our flight was booked from Cape Town to Johannesburg for Friday and was arranged from the airport we would collect the item at Midrand.

I made a phone call to *** on Friday the 6th of May around 15:45. The lady advised me that the parcel is not ready to collect and should be available for collection on Saturday the 7th of May. We traveled from Johannesburg to Limpopo with the plan to collect it Saturday morning.

On Saturday we traveled from Nylstroom to Midrand on Saturday morning. On my way to the pickup point, I called again and was told the parcel is at the pickup point and ready for collection. Upon arrival, after traveling for 180 kilos spending more than R800 for the return trip we were advised that the parcel is not ready. At the pick-up point, a manager was called, named Vincent who was supposed to assist me. He had absolutely no understanding, sympathy, or even the will to assist us. He laughed in our face when I told him that the service is pathetic. I asked to speak to a manager, and he stated it was him. I told him that I need the parcel, I traveled all the way to Midrand from Nylstroom for no reason. He advised that should he not be able to assist me and I’m not happy with his service I should phone the call center which only opens at 9. He stated we should travel back we waisted our time. Laughed and turn around.

I made more than 40 calls to take a lot without any success. We ended up buying the item from Toy Kingdom and spend an extra R400 because Takealot was not willing to assist me. On Tuesday, the 10th of May I saw the order was canceled and a new order was placed.

No communication was made to me regarding the order being canceled or that the order will be delayed. I honestly think that the service we received from a manager representing Takealot is beyond bad. He had absolutely no interest in assisting me.

I do understand that in logistics not everything can go as planned. But I believe in good customer service. At this stage, I wish I could say that I never want to support take a lot again. Unfortunately, Takealot is one of a kind, but the service I received is horrible. This is honestly not the service that any consumer should receive.

Up to now, no contact was received from Takealot after requesting feedback since Saturday.

I would also please like to cancel the order that’s currently pending.