Horrible service

So I wanted to change my order color yesterday and I was told I couldn't because my order was about to loaded on the truck because they are going to deliver today. Today I get an email informing me that my order was lost in transit and that they will only deliver on the 27th of June. I call again to ask if the order colour can be changed now because my order is not being shipped yet and the same Lady I spoke to by the name of Buyi tell me that she can't do anything because now the order is authorized. So at first they couldn't exchange because it was already being shipped now they can't exchange because it's already authorized. I am not happy at all.