Horrible Service

I ordered a text book on [URL Removed] on the 13th April 2015, and was suppose to receive the book on the 15 April 2015. I transferred the funds into their ABSA saving account. Seeing that I couldn't continue with the process, because I would get a response saying the system couldn't pick up my payment I emailed my proof of payment to [Email Removed] A guy by the name of Jean Marc Dupouy responded by saying he forwarded my proof of payment to their finance department. Four days later nothing has been done, when I call to find out what is going on with my order, I being told they waiting on their finance department to process the payment manually. How long does it take for people to do that? I am disgusted and very angry about this whole thing. I WILL NEVER EVER purchase anything from them and I will tell everyone I know not to, because even their consultants don't take customers too serious. I ordered that book because I need to use it.I am so annoyed.