Horrible service...
<p>I initially order a product with order ********** , it was deliverd quickly but it was in the wrong color. So I requested for a exchange, Mr. Delivery picked it a up a few days later. Now you guys made a new order ( ********** ) for the return RRN-9023-e243. </p> <p>I want to know why its now being delivered to the wrong address? Why is it not deliverd to the address where the initial return product was picked up from? So I called your helpdesk today, and this lady said that your system chooses automatically the address. What bull**** is that??? You guys could have had the decency to call to confirm to which address it should be send to since you initially made the mistake of sending the incorrect color. I have been buying stuff from your site since 2011, and this order has been the worst I had to deal with, (first you send the incorrect color, then now you sending to it the wrong address). Now I have to drive almost 300kms to fetch this product, and also it is not going to be easy to fit in a car. </p> <p> </p> <p>I am really disappointed your lack of the delivery process..</p>
Hello sanju-daniel-samuel,
We are so sorry for the unpleasant experience with your order as well as the troubles to receive your replacement.
Thank you for taking our calls earlier today and granting us the opportunity to rectify the matter.
Regards
Takealot.com
Hello sanju-daniel-samuel,
We are so sorry for the unpleasant experience with your order as well as the troubles to receive your replacement.
Thank you for taking our calls earlier today and granting us the opportunity to rectify the matter.
Regards
Takealot.com
