Horrible service!!

I bought a Samsung TV in July 2020. After 1,5 months is just stopped working (lost visuals). I did the whole return log procedure. They have cancelled my Return Request and stated this particular item needs to be returned directly to the supplier (Samsung) so they are unable to accept it or facilitate my Return. ***? I contacted Samsung Head office and explained the situation. They assisted me to what steps should be taken. I went back to Takealot and their response was...

This is a direct warranty with that being said the manufacturer prefers to facilitate the returns themselves. Regrettably Takealot cannot facilitate any warranty claims as this is the agreement between the manufacturer and Takelaot.

So what is the Takealot 6 month standard warranty for? They are quick to take your money and ask to do surveys. But when there is a problem they look the other way. This is the 4th time of buying electronics from them, and it just broke afteer a while. F*CK them!