Horrible service!!!😡

I’ve purchased an Asus laptop for our Children’s Church, and there was an issue with the audio. After speaking to Asus, they said I must return it to the supplier which is Pinnacle. They’ve issued a credit not to Takealot, which was 4 weeks ago. I still haven’t heard anything from Takealot. You cannot call them, cannot send them an email, there is no way of contacting them to try and find out what is going on!!!