Horrible returns and client service - stay away

On 9 October I requested an exchange after the wrong product was delivered to my house.

In the meantime, a speaker was supposed to be delivered too but Takealot decided to cancel this order and refund me on the platform. Great. Now I am stuck with R900 on Takealot where I just really want to go somewhere else.

Anyways.

On 17 October I haven't heard anything back from Takealot, and the status for the collection hasn't bren updated online either. So I reached out to the Facebook team.

The product was collected on 18 October. Today is 24 October and the status hasn't changed. The Facebook team keeps on telling me it is still in transit and will take between 2-3 days.... hmmm, someone really needs to tell this team to stop copy and pasting generic responses when Ive been waiting since 9 Oct.

This is my third bad experience with Takealot in a row. And I am done. A month ago Takealot sold a product R1200 more than on the original website. It's when corporates like Takealot has the monopoly in a country that service like this is just accepted.