HORRIBLE RETURN SERVICE

HORRIBLE HORRIBLE HORRIBLE!!! Placed an order for a cellphone on the 22nd of October 2024. Phone was delivered on the 24th of October 2024. I opened the box to ensure that the phone was not damaged. On the 28th of October, I requested a return, as I did not need the phone. NOTE - THE PHONE HAD NOT BEEN USED AT ALL SINCE OPENING TO ENSURE THAT THE PRODUCT HAD NOT BEEN DAMAGED. On the 31st of October, I received an email from a customer service agent at Takealot, stating that my return for a refund has been declined. I requested that a manager contact me, as the phone was returned, UNUSED, within 7 days of receipt. Up until now, NO CONTACT was made. I am still waiting to hear when the phone will ever be returned to me, IF it does get returned to me. I requested a refund, which was declined, because the box had been opened to ensure that the phone was not damaged. NOBODY HAS CONTACTED ME TO LET ME KNOW WHEN THE PRODUCT WILL BE RETURNED TO ME, NOR HAS A MANAGER CONTACTED ME AT ALL AS REQUESTED