HORRIBLE NIGHTMARE CUSTOMER SERVICE

My son ordered carpets for me, was suppose to collect on Friday the 13 September 24, when we checked on the app, the shipment was not even done but they wrote later. we called takealot and was promised will they will escalate to the warehouse. i asked if the carpets were in stock i was told yes. Saturday the status changed to order delayed, i called this morning 16.12.02024, was told the order is on hold, but no one even can explain to me why is the order on hold. i ordered something from temu it took a week to receive. they don't even apologise or send email or SMS why the order is delayed. Order ***