HORRIBLE, ***********, NONE EXISTING CLIENT SERVICE EVER!! MY TODDLERS CHRISTMAS GIFTS ...........HELP!

Firstly phoned and CONFORMED with 2 employees at Takealot BEFORE I placed my order that they do deliver in the area we will be on holiday and also that it will be 4-5 working days after payment has been made and also that stock is available in Cpt. On checkout and payment of my order the 16th December their online system confirmed DELIVERY date 22nd December - which is what I also confirmed telephonically beforehand AS IT IS MY TODDLERS CHRISTMAS GIFTS!!!!! On Monday 18th December I received an email which suddenly stated that delivery date has now been changed to 28th December. After millions of phone calls from the last 3days and TAKEALOT staff promising to phone back and do not phone back etc etc etc..... and confirmation from TAKEALOT staff members that it was indeed confirmed delivery for the 22nd and then changed on their side to the 28th (which no one can give me an answer/reason to why as they confirmed their is all stock on my order available in Cpt) Still to this moment even communicating telephonically with a MANAGER at TAKEALOT HO they just do NOTHING about it and will not be doing anything about it and keep on telling me it will PROBABLY be delivered round about the 28th. I also requested to COLLECT it at their warehouse myself by driving 380 kilometres just to have my children's gifts for Christmas - which their answer was SORRY WE CANNOT CHANGE YOUR ORDER THAT YOU CAN COLLECT IT - BUT NEITHER CAN WE AND WILL WE DO ANYTHING TO THE FACT THAT WE MADE A MISTAKE ETC. EVEN IF I DO CANCEL THE ORDER AND DRIVE 380KM TO BUY NEW GIFTS - SORRY CAN'T HELP YOU YOUR MONEY WILL ONLY BE REFUNDED IN 7-9 WORKING DAYS. SO YOUR CHILDREN WILL NOT HAVE GIFTS FOR CHRISTMAS THAT'S IT. WHAT ON EARTH!!! HELP ANYONE OUT THEIR HELP PLEASE! My thousand of rands was good enough when I placed my order and paid it within 6minutes reflecting in their bank account confirmed by their management but they $#%@ up and will not be doing anything about it. Madeleine ( ********** )