Horrible first time experience with Takealot

Bad doesn't even begin to describe just how unimpressed I am with the first time service I've received from Takealot. It was meant to be a simple process. You pick something, you purchase it online, and they ship it to your doorstep within a few days. Sounds so easy. So I can't even begin to understand how it is possible for them to ***** it up in the most unbelievable ways possible. Firstly, the courier charged to deliver the parcel couldn't get the address correct. He admitted he went to a wrong address, and even after I informed him that it was the incorrect one, he told me to phone the head office to reschedule. Here's the hilarious part; there is no reschedule form as they advertise online. I phoned the customer support and asked for someone to help me. A lady said she would create a query and escalate the incident to someone, and hopefully get the shipment to me before it was returned to the warehouse. No luck. It went straight to the warehouse apparently due to the fact it was delivered to the wrong one in the first place.. They said they would reschedule it, twice now, and within 3 days I would receive my parcel. Nothing happened over the weekend asides from my talking to 3 different people trying to get this mess sorted out. I get an email today informing me that they have returned my parcel to the warehouse after 1 failed delivery...and will refund me the amount in credits to my account. At no point did I actually ask for a refund. I asked for a reschedule TWICE, receiving confirmation that it would be done. I get a refund instead because according to their note 'I changed my mind'. On top of it all, I lose the chance of a free delivery for the first order. The money has been credited to an account I no longer wish to use due to his appalling service. My father and friends have never had this issue with Takealot, so I am astounded as to how they could ***** it up in this fashion.