Horrible faulty assessment process and rude staff

I am extremely disappointed!

Disgusting employee! Horrible service. I'll be taking this to the ombudsman or fair trading. You have a consumer guaranteed standard in which you practice your operation.

Your consultant forced me to rate her well yet I did not feel satisfied with the outcome presented. I have full rights to rate the situation on my disgression. She told me I'm jeopardizing her job by rating her bad.

She was absolutely horrible to deal with! She also sighed at the end when I asked for a managed and hung up the call.

If this is what a huge business like take alot offers then I'm taking this further.

Your staff is an absolute disgrace to your company. I'm so disgusted with the first order I made and yet I'm having so much issues with getting this fixed. I had to wait and I don't have a bag for work since I rely on this for my laptop.

I expect an apology from one of the highest managers for this agents behavior. I would also like to make sure the employees aren't reprimanded for bad CSAT scores as it doesn't always mean they weren't helpful then you won't have agents being so forceful on customers. She made it sound like I had to give a positive rating to her to continue with my faulty assessment booking.

I'm absolutely disgusted with your business and expect an apology and a proper outcome. I'm not happy to take the bag for an assessment when I purchased online. I shared pictures what else do u need a video call?