Horrible experience with takealot.com

My experience with takealot.com has been a total nightmare. Their client services system, tracking app and courier services are appalling. I will never order from this site again and I would encourage others not to either. I did not receive a refund on my delivery fee for an order which was not delivered and the process to cancel an order due to a horrid experience is tedious and time consuming. There is nothing about this online shopping platform which is streamline once an order is placed.