Horrible damaged pagkaging

This is the mail i sent:

To whom it may concern

This is not acceptable to pay so much for products and have the packaging so damaged.

Please take more care of the products and its packaging. This just shows the level of pride in your job,. And the respect you have for people, both, the sellers and the buyers.

Really absolutely damaged packaging these are supposed to be gifts

this is the reply i get :

We see you are trying to reach the team at ***. This is an auto-response letting you know that customer queries sent to this email address will no longer be rep**** to.

pathetic