Horrible customer service with defective products being sold.

On the 4 December 2020 I ordered and paid for a kids singalong mic from Takealot. I opened the package this past weekend as we decided to no longer wait until Xmas but rather check sooner if it was working and satisfactory. And it was to no surprise that the mic was indeed faulty. It drained battery power even whilst turned off to an extent that new batteries lasted just over a day. I logged into my takealot app and logged a refund. I got an email not long after from takealot stating that they will not help me due to the policy THEY HAVE BETWEEN THEM AND THE SUPPLIER. I am furious and disgusted at their level of service and lack of help. Not only do they now leave me with no gift for our only daugther but I called their support line. Spoke to Wendy Diko, she advised me that she was going to contact the supplier and that she did not know how long this entire process was going to take. How can you not instead just give me a person and number to call after informing the supplier of the problem. Not only is there no supplier listed for that particular item but it has been over a day with not even an email or call. How hard can it be to get me speaking to their supplier. They also told me that takealot will not refund me and I HAVE TO TAKE IT UP WITH THEIR SUPPLIER PERSONALLY. They have proved to me that there is no use in supporting this company any longer. As consumers we mainly use them for pure convenience but that is far gone with my recent purchase. I will make sure to use them again. Should I not hear any feedback soon after the festive period, I will be logging more complaints, taking to social media and will go as far as getting legal help to get my money back. I guarantee you Takealot. Service is beyond pathetic.