Horrible customer service for incorrect items supp****.

I collected an order from the Fontainebleu pickup point on 26 June. I immediately noticed that it felt very light as I had ordered 3 items. I then opened it at the TakeAlot pickup point and found that I was supp**** an incorrect item instead of the 3 that I ordered. I immediately showed it to the Takealot staff member Simba whom told me that I need to log a return, which he helped me do. Since then I have been in contact with Sajidah Abrahams, Bandlakazi Mbolambi, Teshia T and Sizakele Mondi whom dont repond to their emails. The call centre also makes you hold for hours without any real assistance. This is the worst customer service ever. It has now been more than 10 days without any assistance from Takealot. I feel I should open a police case against Takealot for theft, as my money was taken without the items being supp****.