Horrible Customer Service

Ordered and paid for an item on 4 November 2020. Delivery by 6 November 2020 but the item remains as "Not Yet Shipped".

I have not had any previous issues with Takealot, but unfortunately people do not talk about what you do well, only what you do poorly.

Unacceptable that I am not kept informed of the status. I logged a call at 12:00 and have not even received a response other than the standard automated email.

Also, it seems impossible to get anyone on the phone to get more information. Horrible customer service.