HORRIBLE CUSTOMER SERVICE

Takealot makes a habit of delivering **** service. I ordered Christmas gifts on 26/11/2018, the expected delivery date was 18/12/2018. On 11/12/2018 I received my order but one of the gifts wasn’t in the box, I phoned Takealot to advise them of the problem. I spoke to a lady with the name of Axolile Sibaca who advised me that they are waiting for the one item but they sent the rest in the meantime in order to avoid delays. I asked her when I could expect the last item and whether it will still be delivered on or before 18/12/2018, she assured me that it wouldn’t be a problem. Needless to say I still haven’t received the item, I have phoned several times, I have sent numerous emails but no one gets back to me, now this morning I get an email stating that there is no stock and the item/gift won’t be here on time for Christmas can they credit me. What really ****es me off is the fact that they are *********** and they dont take responsibility for it, they make it the customers problem. The operators are extremely rude and unprofessional and make it very clear that they don’t give a rats ass about you and the **** service they offer!