Horrible customer experience

If there was an option not give a star I would. Because the service I received from Takealot was below borderline.

I ordered from Takealot on the 25th of April 2025. They brought my order on the 9th May when they were suppose to deliver on the 29th. It was me who was calling non stop and getting the same responses from different call center agents.

Now the worst is when they delivered my parcels on the 9th one of them was missing which is the air fryer. Again I call Takealot because nobody communicates with me. They told me they will find out from the courier. Couple days to by no confirmation no email no phone call. I call again. This girl said yes she can see on the system that the item is missing but they can't call the courier they can only email.

I must wait for her, this was on Wednesday. I sent her an email on Thursday no answer. Today no communication. At this point they probably sick of me too. All I want is my money because I can get an air fryer anywhere.

For me it's the lack of communication. In fact it's non existence. They have given me the mos horrible customer experience. Takealot all I want is my money and then I Wil be okay.