Horrible after service and sales from takealot when it come to crediting customers account.

Horrible after service from takealot. Bought a hisense double door fridge on takealot on the 21/08/2024. The fridge had a factory/manufacturing fault whereby it started cracking inside the fridge. Called hisense and they collected the unit and approved a credit via takealot on the 20/05/2025, hisense then gave me a reference number to give takealot for my takealot account to be credited, up until today I've been calling takealot giving them the reference number and they say they will escalate the matter to credit department and send me an email and nothing is been done I haven't received any feedback from takealot as yet. If I knew this was the case purchasing through takealot I would have rather went into the store and bought the fridge. Horrible horrible after service from takealot