Horrible after sales service - warranty

I purchased a SMEG kettle around a year ago and it is still under warranty. The kettle lid refused to close and I logged a return and Takealot collected the kettle on the 24th October 2023. Two days later, I did not receive a response and I emailed Takelaot and Logan S from Takealot advised that the supplier is out of stock so they will credit my account. I rep**** advising that the credit was not in my account and he advised that it takes 2 to 3 days from collection for the credit to be allocated. It’s now day 8 and I have still not received my credit or any communication, my emails are being ignored by Logan S, even after I advised him that I have no option but to go onto HelloPeter and still no reply.

To date, the website still says that the kettle is yet to be checked by the supplier. To add to this, even if they credit my account, I now need to pay an additional R1000 for the kettle as the price has went up, the fact they Takealot uses other suppliers should not affect the fact that Takealot should replace the kettle as this is a warranty issue.

The return reference is MRRN-OZOKY-VKXZ

I am shocked by this service as I never expected this from Takelot as I spend a lot of money with them.