Horrible after sale service

I bought a Suunto watch from Takealot about a month ago for ~R3 700. Over the weekend the clasp broke, so I submitted the return request on their website.

The watch was picked up at my office in Woodstock, Cape Town on Tuesday, and today my account still shows the watch as "scheduled for collection". I emailed the customer support yesterday to find out what's going on, and they told me it could take up to two days for returns to get to there warehouse. It's now been over two days, and I haven't heard anything. Where has the watch been for two days? Is it sitting in the back of the driver's vehicle? How is it possible that it takes two days to get from Woodstock in Cape Town to the warehouse in Cape Town?

The lack of communication from the Takealot customer service team is disgusting.