Horrible After sale experience

<p>I purchesed 2 items from takealot.com both were charging docks the one for andriod the other for apple the andriod charging dock works fine but the apple one doenst even work fresh out of the box. I contacted takealot.com and they said i shoul log a return so i did that was the 25th october, on the page it clearly says 1-2 days before the schedueled pickup and i waited 2 days nothing and on the 3rd day i contacted them again via email they STILL havent Responded nothing happend this is pathetic why should i have to fight to get a item exchanged becuase its not working I Paid for that item!</p> <p>I am truely disgusted with their support service i ordered from them before not a single problem but this time its really just disipointing I would like for someone to get back to me or someone give me a way to talk to someone incharge there because clearly the normal channels aint working.</p>