********** customer service, not returning my item, non existent communication

I accidently returned an incorrect item to my Pick Up point on 4 March. Upon realizing this about half an hour later, I immediately called TakeAlot and spoke to Quinton. My request was to cancel the return and have my item returned to me. He advised that he will call the Pick Up point to hear if my item is still there and will call me back. He never called back. In the meantime, I logged a ticket. Zarah responded saying that my item is on route to the warehouse, and the preferred outcome will be communicated to me. No feedback ever received. I called in again on 8 March, and spoke to Munro. I explained the situation, and he said he will follow up with the warehouse team, I never received feedback. I called in again on 11 March, and spoke to Romano, expressing how unhappy I was that I never have received feedback. He escalated the case and informed me later on that the warehouse is locating my item. At this stage, the issue has been pending for a week without any information on where my item is or when I will get it back. Romano went ahead and cancelled my return. It is now 13 days in which I have not received any word on where my item is, or when it will be returned. I have sent 12 emails to all parties mentioned, as well as on the ticket I logged. Still, nothing. I will be holding TakeAlot liable for the loss of my item. The customer service is a disgrace, non existent and not helpful at all. Absolutely disgusted and extremely unhappy with TakeAlot. Shocking!!

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