Hopelessly inept
<p>On Friday evening, 25 November 2016 at 19H23 I placed an order for a Taurus Pa Casola bread machine with takealot. Yesterday at 13H19 a courier company arrived to deliver the item. The breadmaker was in a damaged box and the seals were broken so I quite rightly refused delivery. </p> <p>Herewith three subsequent e-mails I sent to takealot:</p> <p>"The courier company (I didn't get the name) just attempted to deliver my Taurus breadmaker in damaged packaging with the security seals broken. I refused delivery and I now await delivery of my order in undamaged packaging with the seals intact. This is not good enough, I'm afraid."</p> <p> </p> <p>"Further to my earlier e-mail wherein I advised that I had refused delivery of my Taurus breadmaker because the packaging was damaged and the seals were broken, I have since spoken to a Kelly at your office. She informed me that the courier company said they were not at my home at all today (how this is possible, given the above info, goodness knows). When we spoke she said that the driver of the courier would be here with my order in sealed, undamaged packaging within half an hour. That was almost an hour and a half ago. Shoddy, shoddy service takealot, Mr Delivery and whoever else is involved!!!!!" </p> <p> </p> <p>"This is now the third e-mail I am sending about this matter. I am still awaiting delivery of my order, a Taurus bread machine, in proper sealed packaging. The tracking report says only "delivery attempt failed". Perhaps a senior takealot official should investigate this matter. The box was only the appliance box, damaged with seals broken, not inside the takealot box or even shrinkwrapped. This was NOT purchased as an "unboxed" deal! Incidentally, the delivery of money from my banking account did not fail. If takealot are only happy when I am, you must be very miserable this morning."</p> <p> </p> <p>The most recent of these e-mails was sent some three hours ago now, and I am still awaiting a response from somebody at takealot. Absolutely pathetic service. </p> <p> </p> <p> </p>