EE
Estelle E
1 reviews | Active since Mar 2009
23 Nov 2015, 17:24
Honor your sales!!!
I ordered twin sleeping bags on the website which were R9. Apparently this was a mistake and i only read later on facebook that this was a mistake. Takealot did not even have the decency to send me an e-mail to inform me my order was cancelled, but the money was deducted from my credit card!!! You take my money and cancel the order - im sure that is *****ing, How long must i wait for my refund, seiing that you took the money from my creditcard immediately!?!?! Never had this issues with [URL Removed]
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takealot.com's replyOfficial
23 Nov 2015, 17:32Hello estellec,
We endeavoured to contact all customers who were affected by the unfortunate pricing error with certain items in our camping and outdoor department last week. We apologise if this communication didn't reach you and that you have to hear about the outcome of your order here. An inadvertent error caused these items to show as available at an incorrect price. The immediate and electronic nature of our business allows for errors like these to happen, which is why we make provision for them in our terms and conditions.
We know we've let you and many other customers down with the cancellation of these orders, but regrettably we were not able to fulfil these orders at the incorrect price. To make up for the disappointment we're compensating all affected customers. Our complaints team will be in touch to assist with this matter shortly and will also ensure that you are refunded for your purchase.
Sincerely,
takealot.com
We endeavoured to contact all customers who were affected by the unfortunate pricing error with certain items in our camping and outdoor department last week. We apologise if this communication didn't reach you and that you have to hear about the outcome of your order here. An inadvertent error caused these items to show as available at an incorrect price. The immediate and electronic nature of our business allows for errors like these to happen, which is why we make provision for them in our terms and conditions.
We know we've let you and many other customers down with the cancellation of these orders, but regrettably we were not able to fulfil these orders at the incorrect price. To make up for the disappointment we're compensating all affected customers. Our complaints team will be in touch to assist with this matter shortly and will also ensure that you are refunded for your purchase.
Sincerely,
takealot.com
takealot.com's reply23 Nov 2015, 17:32
Official
Hello estellec,
We endeavoured to contact all customers who were affected by the unfortunate pricing error with certain items in our camping and outdoor department last week. We apologise if this communication didn't reach you and that you have to hear about the outcome of your order here. An inadvertent error caused these items to show as available at an incorrect price. The immediate and electronic nature of our business allows for errors like these to happen, which is why we make provision for them in our terms and conditions.
We know we've let you and many other customers down with the cancellation of these orders, but regrettably we were not able to fulfil these orders at the incorrect price. To make up for the disappointment we're compensating all affected customers. Our complaints team will be in touch to assist with this matter shortly and will also ensure that you are refunded for your purchase.
Sincerely,
takealot.com
We endeavoured to contact all customers who were affected by the unfortunate pricing error with certain items in our camping and outdoor department last week. We apologise if this communication didn't reach you and that you have to hear about the outcome of your order here. An inadvertent error caused these items to show as available at an incorrect price. The immediate and electronic nature of our business allows for errors like these to happen, which is why we make provision for them in our terms and conditions.
We know we've let you and many other customers down with the cancellation of these orders, but regrettably we were not able to fulfil these orders at the incorrect price. To make up for the disappointment we're compensating all affected customers. Our complaints team will be in touch to assist with this matter shortly and will also ensure that you are refunded for your purchase.
Sincerely,
takealot.com