Honest review, Pending Takelot response...

I received an email to review your service to WIN, hopefully I win for being honest... I have ordered quite a lot of things from takealot, in that my 7 year old nephew brags about me to his friends that we only shop online😂 Best ever!.. However my last encounter as I recall was quite dissatisfactory, I ordered an item worth +2k, to my surprise; upon receiving the item it has marks and it was evident that it was used... I did complain and requested a replacement, to which takealot gave me a ****ty excuse that they have no stock... As a Customer Service complaints specialist I questioned their customer service, and since then I haven't made a purchase, which is disadvantageous me as I travel a lot and cannot use other store as they systematically treated in a similar manner... It would be great to give you a 5 star review based on your service, but now I want someone of high competence who will win me back as I have cart I need to empty as we speak, pending your summation and response to my complaint launched... I want to understand, with reasons, as to what happened to my order and from there maybe I can make this 1 star to a 5...