Hisense washing mashine

I bought a Hisense 15kg Single Tub Washing Machine from Takealot for someone who asked me to help her. I want to return the washing machine because it cannot spin or drain the water and need a refund but Takealot refuse because I must deal with the supplier which is Hisense. I paid my money to Takealot and not to Hisense. The email provided for Hisense does not even work.