Hisense smart TV 43

I have brought Hisense 43 smart tv it stopped working i have log return with takealot to come and collect and they came on 1 of September 2023 to collect Two weeks later was advised it was booked with suppliers , on 27 September was advised. suppliers void my warranty because it was my negligence, ok point taken, then i requested hisense to fixed it i will pay i was advised TV was collected yesterday'so 28 September 2023 , they cannot help me, i called takealot care customer service, the lady advised me with process, mind due im not fighting im requesting for explanation i have called customer service asking when im getting my tv back no body knows Sibulele has been advising the from 27 September til 13 October doing copy and paste message still no TV , mind due its not fix yet i fail to understand why takealot keep my smart TV and not return to my as it was paid full work just one 1year i regret purchasing TV online why they keep it i don't have any other TV but takealot they don't care because its not giving me i want refund for take so much time energy asking one question everyday this is unprofessional honestly