Hisense Phone Repair Nightmare

I bought a Hisense U988 Smart phone from takealot and had to return it after 9 months when it started giving a charging problem. TAKEALOT informed me it would take 21 working days for the phone to be repaired by the supplier otherwise they would give me a new phone. The phone came back after 3 weeks and the charging problem had been fixed but somehow they had damaged the phone speaker. I returned the phone again to TAKEALOT and two weeks later there is still no response. Not even an apology for the inconvenience. This is ridiculous service. This is my third bad experience with TAKEALOT. I bought some books previously and it took ages for them to deliver them. I have had better experience buying from other service providers like Amazon and despite them delivering from oversees, they service is by far much better and more customer focused.