Hisense E70 Pro

Item: takealot.com
Rating: 1
Author: MARKUS P

It has been a week now with these guys and today was the pinnacle of frustration.

I sent back my phone because there were software issues on it. It was the 17/05/2025. I set the collection for the 19th. They collected it on the 19th and I asked when would I recieve my feedback. They said in 24 hrs I then said ok I'll wait.

48 hours later I phoned and emailed them to find out where my phone is bacause there was no updates sent through email nor to the tracking on the app..

Finally after 3 days they woke up and said the phone is there it is just short of the accessories this was on the 22nd they collected the earphones on the 23rd since then there was no updates whatsoever ok. Now it is monday the 26th and they sent someone to come and collect the earphones once again. Now my question is where is my stuff and why is it taking so long and why are they sending someone once again to collect if they have collected to start with

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Replies (2)

MARKUS P's updateReviewer Update

26 May 2025, 14:48

This is unprofessional. I expected more from a big company like takealot to actually be competent enough to actually keep my updated and to make sure that it doesn't take more than a week to return or in my case replace a product which was defective and there are no phiscal damage to the phone nor the accessories only software issues so I have told them what to look for and frankly it wouldn't take you 4 to 8 days to figure out where the problem is if it was indicated from the start. So appalled about this whole situation.

MARKUS P's update26 May 2025, 14:48

Reviewer Update

MARKUS P's updateReviewer Update

27 May 2025, 13:24

Now it just got even worse. They sent someone once again to come and collect. I am wasting my time and my money by phoning these people because they can not give updates on whats happening. I need to speak to someone in management but I'm not even sure if they are competent enough to assist. They are saying now that the earphones are still not there so now the whole process of checking my phone which has software issues is being put to a standstill because the earphones are missing. I don't give a **** about the earphones I need the phone to be tested. But no we have to wait 10 days before they could start checking my phone. So disappointing

MARKUS P's update27 May 2025, 13:24

Reviewer Update