KW
Kyle W
1 reviews | Active since Jun 2015
12 Jun 2015, 08:23
Hisense 60\ TV"
I am sure I will not be the first person to log a complaint regarding the TV advertised on 10 June 2015 on Takealot's website.<br> <br> The adverti*****t was live for over 2 hours and I was successful in checking out and paying for my order of 2x Hisense LED60K390 60\ Smart TVs. Order no. ***<br> <br> You can imagine my utter disappointment to find out yesterday that this was cancelled due to [URL Removed] negligent error. How do you run an item for more than two hours
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takealot.com's replyOfficial
12 Jun 2015, 12:33Hello Kyle.WilliamsCPT,
We're sorry that you were affected by this situation and we're fully aware of the disappointment caused. Due to the nature of online retail businesses, this is unfortunately an error that can occur and we therefore make provision for this in our T&Cs. We know it doesn't change the outcome of the situation, but the credit was offered to you as a gesture of compensation for the bad experience and you are welcome to use it at your own convenience.
As far as your reference to the CPA and Bait Tactics is concerned, we do not believe we are in contravention thereof and have instructed our complaints team to address this matter further via your original e-mail enquiry.
Sincerely,
takealot.com
We're sorry that you were affected by this situation and we're fully aware of the disappointment caused. Due to the nature of online retail businesses, this is unfortunately an error that can occur and we therefore make provision for this in our T&Cs. We know it doesn't change the outcome of the situation, but the credit was offered to you as a gesture of compensation for the bad experience and you are welcome to use it at your own convenience.
As far as your reference to the CPA and Bait Tactics is concerned, we do not believe we are in contravention thereof and have instructed our complaints team to address this matter further via your original e-mail enquiry.
Sincerely,
takealot.com
Best regards,
takealot.com's reply12 Jun 2015, 12:33
Official
Hello Kyle.WilliamsCPT,
We're sorry that you were affected by this situation and we're fully aware of the disappointment caused. Due to the nature of online retail businesses, this is unfortunately an error that can occur and we therefore make provision for this in our T&Cs. We know it doesn't change the outcome of the situation, but the credit was offered to you as a gesture of compensation for the bad experience and you are welcome to use it at your own convenience.
As far as your reference to the CPA and Bait Tactics is concerned, we do not believe we are in contravention thereof and have instructed our complaints team to address this matter further via your original e-mail enquiry.
Sincerely,
takealot.com
We're sorry that you were affected by this situation and we're fully aware of the disappointment caused. Due to the nature of online retail businesses, this is unfortunately an error that can occur and we therefore make provision for this in our T&Cs. We know it doesn't change the outcome of the situation, but the credit was offered to you as a gesture of compensation for the bad experience and you are welcome to use it at your own convenience.
As far as your reference to the CPA and Bait Tactics is concerned, we do not believe we are in contravention thereof and have instructed our complaints team to address this matter further via your original e-mail enquiry.
Sincerely,
takealot.com
Best regards,